Reattach the duplexer to the back of the product. Clear any paper jammed paper from inside the duplexer:Ī) Open the duplexer by pulling the tabs upī) Remove any paper from inside the duplexerĬ) Close the duplexer by pressing the tabs down until they lock into place.Ħ. Rotate the rollers upward to make sure that they move.ĥ. Gently pull any jammed paper out of the rollers in the back of the product.Ĥ. Remove the two-sided printing accessory (duplexer) from the back of the product.ģ. Disconnect the power cord from the back of the product.Ģ. Step 1: Clear the Jam from the Rear of the All-in-One:ġ.
You did state that you already checked the paper pathway inside the printer and failed to find any evidence of paper being stuck, but please run the step-by-step troubleshooting below, even if you have already run some of the steps. I am going to provide you with some additional troubleshooting steps that apply to both real and false paper jams. A false paper jam may also be the result of having a bad paper jam at a point in time and that bad jam causing a hardware issue to the paper sensor or rollers. The product might report a paper jam even when there is no jammed paper. I would like to work with you today with resolving this issue. I understand that you're receiving what you believe to be a 'false' paper jam on your HP Photosmart C6280 All-in-One Printer.
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